Adobe thinks it is time for us to create wireframes and collages on our iPads, but I am not so sure.

Personas are a great way to help visualise the people you are designing for. However, sometimes the traditional approach can be a bit overwhelming. Fortunately there is an alternative.

Running a web design business can be an isolating and challenging role. I therefore run a workshop to give a chance for business owners to come together and discuss these challenges.

For me the web has always been about contributing rather than consuming. Don’t get me wrong I learn a huge amount from the web everyday. However, the web was always meant to be a medium you contribute to, unlike reading a book or watching TV. For me contribution is in the form of writing blog [...]

I don’t seem to be able to shut up about working with clients at the moment. Not only is there my book “Client Centric Web Design,” I also cover this subject as part of a series of videos I have recorded for Sitepoint. These videos form apart of Sitepoint’s superb “Kick Start Your Web Dev [...]

Too many client relationships are like something from a bad romantic comedy. In this post we look at how working with clients is much like dating. Marcus and Paul are the love doctors laying down principles for the perfect relationship.

The main theme in my latest book “Client Centric Web Design” is one of collaboration. If you want happier clients, better websites and more job satisfaction, you have to learn to work as a team with your client. Interestingly, I am not alone in this point of view. A post on Smashing Magazine, perfectly articulates [...]

Are you caring about your web forms? I came across this great article on Smashing Magazine from last November talking about web forms. The post is stuffed with great advice, but the following leapt out at me: A form is a conversation, not an interrogation. Order the labels logically, reflecting the natural flow of a [...]

There is probably a full post in this somewhere but I have been drawn to a couple of pet projects recently and it got me thinking. While we are passionate about client work and the dynamics of getting to know a new organisation and helping them solve their interweb related problems it can be difficult [...]

A while back I wrote a post asking whether your website played nice with social media. It turned out to be hugely popular and led to me speaking on the subject at this years Future Insights in Vegas. What follows is a run through of that presentation where I expand on the points I made [...]

The app gold rush has led many to believe that publishing something that generates bathroom related noises is a license to print money.  If this was the case, it’s not any longer. This article looks at the need to develop business objectives and measurable goals to end up with an actual return on your investment. App ROI? [...]

One of my biggest frustrations with the ecommerce sites we work on, is when clients want users to register before they can purchase. Users do not come to your site to register. They come to purchase. Even though there is very little difference between the two activities (to make a purchase you have to provide [...]

If there’s one thing I’ve learned over the years as both a user and creator of websites, it’s that performance matters.

When I ask you about content strategy, what are you thinking? Are you thinking about populating your new website with copy or are you thinking longer term? When we meet with clients to ‘redesign’ their websites, they are often so fixated on the challenges surrounding the copy for their new site, that they fail to [...]

Most of the time when a web designer talks to a client about code, the clients eyes glaze over. This is understandable. Code can be pretty intimidating. In fact many web designers legitimately argue that clients don’t need to understand the code on their site. Many clients simply don’t care about code. However, that doesn’t [...]